Terms and Conditions

These terms govern every enquiry, quotation and booking made with Waytoindia Web Dynamics, trading as Way to India, of D-3, Basement, Shyam Sundar Malhotra Marg, Kalkaji, New Delhi 110019, India.

The person who makes a booking does so on behalf of everyone named in it, confirms they have authority to do so, and is responsible for payment and for passing our information on to the rest of the party. Making a payment to us means these terms have been accepted.

A quotation is a proposal, not a booking. Until we confirm in writing that your services are held, nothing is reserved and prices are not locked.

Quotations are valid for the period stated on them. Rates for hotels, flights, trains and permits move, particularly in peak season and around festivals, so a quotation that has expired may need to be re-issued at the current rate.

A booking is confirmed only when we have received the advance payment stated in your quotation and have sent you a written confirmation listing your services. That confirmation, together with these terms, is the contract between us.

Please check your confirmation immediately. Traveller names must match the passport or ID that will be presented at hotels, airports and railway stations. Corrections made after tickets or permits are issued may attract a charge from the supplier, which we pass on at cost.

The advance amount and the date the balance falls due are stated in your quotation and confirmation. Peak season bookings, special trains, chartered transport and certain pilgrimage permits require earlier or fuller payment, because the underlying booking has to be secured early.

We accept payment through our online payment gateway, bank transfer, and the other methods confirmed to you in writing at the time of booking. Online payments are processed by the payment provider on their own systems. We do not store your card details. If a payment fails or is declined, we will contact you with alternative instructions, and a booking that remains unpaid by its due date may be released.

All applicable Indian taxes and levies, including GST, are charged as shown on your invoice. Bank charges and currency conversion costs on international transfers are borne by the sender.

Your quotation lists inclusions and exclusions separately. Unless it says otherwise, airfare, monument and museum entry tickets, camera and video fees, local guide charges, meals not stated, tips and anything personal in nature are excluded.

Once a booking is confirmed we do not increase the price, with one exception: a change in a government tax, levy, entry fee or fuel-linked charge imposed after confirmation. If that happens we will show you the notification and charge only the actual difference.

Cancellations and changes must be sent to us in writing. The date we receive your written notice is the date used to calculate charges.

The cancellation schedule that applies to your journey is set out in your quotation and confirmation, because it depends on the hotels, transport and permits your particular route uses. Some elements are non-refundable from the moment they are issued, in particular air tickets, special and luxury trains, chartered transport and certain permits and registrations. We identify those elements to you before you pay.

Where a refund is due, we make it to the account the payment came from, normally within 15 working days of agreeing the amount. Where a supplier holds the money, we can only refund what the supplier releases to us, and we will show you what we recovered.

Occasionally we have to change an itinerary. Hotels overbook, roads close, permits are withdrawn, temple timings change and flights are rescheduled. Where a change is minor we will tell you and continue. Where a change is significant, for example a change in the class of accommodation or the loss of a major sight, we will offer you the nearest equivalent, an alternative itinerary, or a refund of the affected portion.

If we have to cancel a confirmed booking for any reason other than your non-payment or a force majeure event, we will refund what you have paid us for the cancelled services. Our liability in that situation is limited to that refund.

We are not liable for failure to perform where it is caused by events beyond our reasonable control. This includes natural disaster, flood, landslide, earthquake, extreme weather, epidemic or pandemic, government or court order, closure of a monument or shrine, strike, civil unrest, terrorism, war, and disruption to air, rail or road services. In those situations we will do everything practical to re-plan your journey, and we will pass on any refunds we are able to recover from suppliers, but we cannot refund costs that suppliers retain.

Holding a valid passport, the correct Indian visa or OCI card, and any onward visa your trip requires is your responsibility. We will tell you which permits and registrations your route needs, including Inner Line and Protected Area Permits, and we will arrange the ones we are able to arrange, but we cannot be held responsible for a refused or delayed visa or permit. A booking cancelled because a document was not obtained is treated as a cancellation by you under clause 6.

You must tell us at the time of booking about any medical condition, mobility limitation, pregnancy or dietary requirement that could affect the journey. This matters most on high altitude and trekking itineraries such as Ladakh, Spiti, Char Dham, Amarnath and Kailash Mansarovar, where several of these routes carry age, health or fitness restrictions imposed by the authorities, not by us. You travel on the basis that you are fit for the itinerary you have booked, and we may decline to carry a traveller where an authority requires it or where continuing would be unsafe.

We do not sell insurance, and our prices do not include it. We strongly recommend that every traveller holds comprehensive travel insurance covering medical treatment, emergency evacuation, cancellation and baggage, and that the policy expressly covers the altitude and activities on your itinerary. Travelling uninsured is at your own risk.

We ask travellers to respect local law and custom, to follow the dress and conduct rules of temples and other religious sites, and to behave in a way that does not endanger or seriously disturb others. Where a traveller’s behaviour makes it unreasonable to continue, we may end their arrangements without refund, and any resulting costs are theirs.

We design and coordinate your journey, and we select the hotels, transport operators and guides who deliver it. Those suppliers are independent businesses operating under their own terms and their own licences and insurance.

We accept responsibility for arranging your journey with reasonable skill and care. Our total liability arising from a booking is limited to the amount you paid us for the services affected. We are not liable for indirect or consequential loss, including missed onward connections, loss of earnings or loss of enjoyment, nor for loss or theft of your personal belongings.

Tell your coordinator at once if something is wrong while you are travelling, because most problems can only be fixed on the day. If it is not resolved, write to us at info@waytoindia.com with your booking reference within 30 days of returning. Our response times and how we handle complaints are set out in our service promise.

The itineraries, written content, photographs and design on this website belong to Way to India or are used with permission, and may not be copied or republished without our written consent. We work hard to keep information such as timings, fees and route details accurate and sourced, but details published by third parties change, and you should confirm anything critical to your plans with us before booking.

These terms are governed by the laws of India. Any dispute arising out of a booking is subject to the exclusive jurisdiction of the courts at New Delhi. We may update these terms, and the version in force at the time of your booking is the version that applies to it.